Terms of Use

ATTENTION: PLEASE READ THIS STATEMENT CAREFULLY BEFORE USING WWW.TROISWELLNESS.COM (THIS “SITE”). YOUR USE OF THIS SITE CONSTITUTES YOUR ACCEPTANCE OF THIS COPYRIGHT STATEMENT AND CONDITIONS OF USE (COLLECTIVELY, “CONDITIONS OF USE”). IF YOU DO NOT ACCEPT THESE CONDITIONS OF USE, DO NOT USE THIS SITE.

TROIS INTERNATIONAL takes the privacy of our customers very seriously and wants you to feel comfortable whenever you visit our Site, access our online services, or participate in our online offerings. For more information please visit TROIS INTERNATIONAL’s Privacy Policy.

Product and Service Availability
Reference to any product or service in www.TROISwellness.com does not constitute an offer to sell or supply that product or service and does not mean that the product or service is available or that the name and description of any product in your local shop will be the same as that included on the site.

Backorders (out of stock)
We cannot guarantee that a product listed as “In stock” will actually ship right away, as inventory can change significantly from day to day. In rare cases, a product may be in stock when you place your order, and sold out by the time your order is processed. However, if an item that is marked “In stock” in your shopping cart when you place your order is sold out at the time your order is processed, we will notify you by e-mail that your order will not be filled and your credit card will not be charged.

Returns & Exchange

We guarantee your satisfaction with all TROIS INTERNATIONAL products. You may return any of our product for any product replacement under the “30 Days Assurance” Policy.

The “30 Days Assurance” Policy does not apply to :

  • Any discount, clearance products, samples giveaway and/or free products giveaway.
  • Any product that is returned more than 30 days after receipt (based on delivery record).
  • Any product that has been opened or used (taken out of its plastic wrap or box).
  • Any product that is not in its original condition, is damaged, or is missing parts.
  • IMPORTANT notes:

  • Kindly take note that our “30 Day Assurance” Policy is only applicable to online orders via TROISinternational.com and TROISwellness.com Site only.
  • All refunds, returns, or exchanges must have attached the relevant and original sales receipt / invoice.
  • All refunds are limited to credit cards or online payment gateway account used during purchase.
  • All refunds, returns, or exchanges are limited to original shipping address used during purchase.
  • In the event of dispute, TROIS INTERNATIONAL’s decision shall be final and conclusive.

    Product Orders
    Prices and availability of TROIS INTERNATIONAL’s products and services listed in www.TROISwellness.com are subject to change without notice. The listing, description of, or reference to, a product or service on the Site does not imply that the product or service is presently available or that we endorse that product or service. In the event a product or service is listed at an incorrect price due to a typographical error, or any other reason, we shall have the right to refuse or cancel any order placed for such product or service at the incorrect price, even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall promptly issue a credit to your credit card account in the amount of the incorrect price.

    Order Acceptance
    Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason or for no reason at all. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any product or service.

    Payment
    You are responsible for any payments due for any products or services ordered through your account. If we do not receive payment from your credit issuer or its agents, you agree to pay all amounts due to us. You shall also be responsible for any costs of collection of overdue payment.

    Sales Tax
    Our prices do not include duties or value-added taxes (VATs). If assessed, these charges are the responsibility of the package recipient, who will be billed by our courier services upon delivery. We will also include an invoice on the package stating the price of the items for Customs declaration.

    Undeliverable Orders
    Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.

    When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, 10% of the value of products as handling fee and 15% of the value of products as re-stocking fee or a minimum of RM$50 (whichever is higher).

    We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged 10% of the value of products or RM$50* for resend shipping fee per parcel.

    * Re-shipping fee is base on the original shipping method used for your purchase.

    Export and Trade Controls
    You agree not to import, export, re-export, or transfer, directly or indirectly, any part of this Site or any Site Information provided on or pursuant to this Site except in full compliance with all United States, foreign and other applicable laws and regulations.

    Ownership of Materials on the Site
    Certain restricted product information is available on this Site only to licensed customers of TROIS INTERNATIONAL that are registered to receive information via passwords issued by TROIS INTERNATIONAL and/or its suppliers. This restricted information is considered confidential and proprietary information of TROIS INTERNATIONAL. If you are a registered customer or a representative of a registered customer, TROIS INTERNATIONAL authorizes you to download, copy, distribute and use the restricted information for yourself or, if applicable, only within the customer organization, and only for the intended purposes authorized by TROIS INTERNATIONAL. Issuance of a registration password is conditioned on the customer’s use of the information in accordance with the terms of their license, product or service agreement with TROIS INTERNATIONAL. You shall not transfer your password to unauthorized parties. You will immediately notify TROIS INTERNATIONAL of any unauthorized use of your password. You are responsible for use of your password. You will not attempt to gain unauthorized access to any Site Information or area within this Site.

    Certain information available on this Site is provided by other parties, particularly information about such other parties. You understand that all such information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials, are the sole responsibility of the party who originated it and that TROIS INTERNATIONAL has no responsibility for such content and does not guarantee the accuracy, integrity or quality of such content. In no event is the inclusion of a statement about another party, a reference to such other party or a web-link to another party’s website an endorsement of such other party, their products or their services.

    User Comments, Feedback and Other Submissions
    We do not solicit nor do we wish to receive any confidential, secret or proprietary information or other material from you either through the Site, any of its services, by e-mail, or in any other way. Unless otherwise expressly agreed in writing prior to your submission to us, any comments, feedback, information or other material submitted or sent to us will be deemed not to be confidential or secret. By submitting or sending comments, feedback, information or other material to us you represent and warrant that the information and material is original to you and that no other party has any rights to the information or material. All comments, feedback, information or other material submitted shall be and remain property of TROIS INTERNATIONAL and we shall have the unrestricted, worldwide right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such material and information (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also warrant that any “moral rights” in posted information and materials have been waived.

    Modification of the Site and the Services
    We reserve the right, for any reason, in our sole discretion, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, content, features or hours of availability. We may also impose limits on certain features of the Site or restrict your access to part or all of the Site without notice or penalty. We may suspend or terminate your account or your use of the Site at any time, for any reason or for no reason at all.

    External Links
    We may provide links to other websites from time to time. These links are provided for your convenience. We do not endorse or take responsibility for the content of those websites, are not responsible for the availability of them, and will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked websites you do so at your own risk.

    Amendment of the Conditions
    We reserve the right to amend these Conditions of Use without notice to you from time to time. If we decide to change these Conditions of Use we will post those changes here. We encourage you to visit this section of our Site regularly in order to remain informed of any changes. Any such amendment shall be effective once the revised terms have been posted on the Site.

    Severability
    If any provision of these Conditions of Use is found to be unlawful or unenforceable in any respect, the court shall reform such provision so as to render it enforceable (or, if it is not possible to reform such provision so as to make it enforceable, then delete such provision). As so reformed or modified, the court shall fully enforce these Conditions of User.

    Disclaimer; Limitation of Liability; Indemnity
    This Site and all Sites Information is provided “AS IS” and WITHOUT WARRANTY OR CONDITION OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING THOSE REGARDING THE ACCURACY OR COMPLETENESS OF THE INFORMATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND THOSE ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE.

    It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, worms, trojan horses and other items of a destructive nature.

    Neither TROIS INTERNATIONAL nor any of its affiliates or suppliers or its or their officers, directors, employees, agents,representatives or subcontractors (collectively, the “TROIS INTERNATIONAL GROUP”) shall be liable for any loss or liability resulting, directly or indirectly, from delays or interruptions due to electronic or mechanical equipment failures, denial of service attacks, date data processing failures, telecommunications or Internet problems, utility failures or problems, defects, weather, strikes, walkouts, fire, acts of God, riots, armed conflicts, acts of war or other like causes beyond the reasonable control of TROIS INTERNATIONAL. TROIS INTERNATIONAL shall have no responsibility to provide access to this Site while the interruption of this Site due to any such cause shall continue. TROIS INTERNATIONAL may discontinue providing access to this Site at any time.

    IN NO EVENT WILL ANY MEMBER OF THE TROIS INTERNATIONAL GROUP BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, LOST REVENUE OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF, THIS SITE OR ANY SITE LINKED TO WWW.TROISWELLNESS.COM. WITHOUT LIMITING THE FOREGOING, NO MEMBER OF THE TROIS INTERNATIONAL GROUPSHALL BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES THAT MAY RESULT FROM THE USE OF THIS SITE OR ANY SITE INFORMATION WHETHER ARISING UNDER CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LAW OR CAUSE OF ACTION.

    SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY. ACCORDINGLY, SOME OF THE ABOVE MAY NOT APPLY TO YOU.

    See TROIS INTERNATIONAL’s Privacy Notice relating to the collection and use of information through this Site.

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    How Can We Help You?

    Contact us at the TROIS office nearest to you or submit a business inquiry online.